Lisa Mergens

3 Simple Actions to Make a Better “First Impression” with Your New Patient

“You never get a second chance to make a great first impression” “First Impressions Never Die” We’ve all heard them and the phrases are, for the most part, absolutely true. To overcome a bad first impression means scaling untold heights, going to extremes to “win back” someone’s trust and reclaim that good vibe. Can you say “exhausting” ? It makes more sense, then, to simply do it correctly right out of the gate, doesn’t it? Here are THREE SIMPLE steps to implement tasks that will go a long way towards making your new patient not only feel welcome, but appreciated, …

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Get Out of Your Mind!

We have all been there- our mind swimming with the challenges everyday life and stressors toss at us. Often referred to as “the paralysis of analysis”, we become, literally and figuratively, stuck. There was a time in my life-not that long ago- when I found myself at an impasse: it was time to make a career shift. I have been blessed with not only amazing educational experiences, but real-life, in the trenches first hand knowledge, as well. The fact being, I know a lot about, well, a LOT. A friend and colleague mentioned “You do life good”. It made me …

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Goals…what we do to achieve them

Like many of you, what I want to do and what I need to do are often at opposite ends of the spectrum.  I enjoy writing immensely and it would have been easy to simply jump into crafting articles and blog posts before fully setting up my new website.  At the the beginning of its creation, however, I promised myself that I would not type a single word in a blog before I had it laid out and published.  Goals. Inherently, I am NOT a task-oriented person.  Not one bit, actually.  But when things need to get done and we …

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