Delivering Feedback To A Defensive Employee: Tools You Can Use To Calm The Storm
People with defensive tendencies walk amongst us, and there’s little we can do to prevent it. They are who they are and for the most part, in our personal lives, we can choose to deal with them, or not. At work, however, we’re forced to interact with these people, and delivering feedback can prove challenging. Consider an otherwise excellent employee, someone who shows up in every way: on time, reliable, pitches in, doesn’t watch the clock. You’re happy with their overall performance, but like any manager, there have been occasions when you’ve had to step in to correct something they …
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