March 2019

Bored With Your Job? Let’s Get Reenergized!

Few careers keep even the most dedicated excited on a daily basis. Getting swept into the more mundane tasks, day after day, can wear on us and in dentistry many procedures are often rinse and repeat: different patient, same insurance issue, same MOD on #19, same 28 teeth to clean, same staff issues to deal with. While we find enjoyment in providing care, interacting with patients and (hopefully) each other, in the end we are all still slaves to the wage we earn- and rely upon. Break the Mold of Boredom In our profession, roles are very defined: dentist, hygienist, …

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Employees Not Getting Along: An Epic Clash of the Titans.. and Ways to Handle It

Tension so thick you need an electric saw to cut through it: two (or more!) employees simply can’t get along and it’s causing you to dread going into the office these days. You hired smart, but after the honeymoon period was over, little land mines began popping up eventually threatening nuclear war. Hey- they’re great workers otherwise, but their obvious disregard or disrespect for one another has spiraled out of control and is spilling over into the entire office. (Can you see it: huffing and puffing, eyes rolling, closing doors a bit too loudly or heaven-forbid engaging others in their …

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Caught Being Good: The Pitfalls Of Praise And (Possibly) A Better Approach

Consultants around the globe have worked with companies large and small across all industries telling them “best practices” for implementing systems to measure Key Performance Indicators (KPI’s), and many have also included adding ways to “recognize” team members along the way. From gold stars on a poster board to “Employee of the Month” plaques and even recognition ceremonies, each one has a unique way of approaching it. Indeed, there are many who’ve gone so far as to require that each team member or manager to find a way to acknowledge the “good work” of a set number of people every …

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Delivering Feedback To A Defensive Employee: Tools You Can Use To Calm The Storm

People with defensive tendencies walk amongst us, and there’s little we can do to prevent it. They are who they are and for the most part, in our personal lives, we can choose to deal with them, or not. At work, however, we’re forced to interact with these people, and delivering feedback can prove challenging. Consider an otherwise excellent employee, someone who shows up in every way: on time, reliable, pitches in, doesn’t watch the clock. You’re happy with their overall performance, but like any manager, there have been occasions when you’ve had to step in to correct something they …

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